Document Solutions

Office Products & Printers

Provides digital multifunction devices and printers for offices and consumables, along with document solutions using cloud and mobile technologies.

Production Services

Provides high-speed, high-image-quality digital printing systems and associated services as well as solution-oriented document services, such as printing work flow solutions, in the commercial printing field.

Solutions & Services

Supports the resolution of management issues through services that improve corporate document and operational processing, such as solution services and managed print services (MPS) using AI and IoT.

Business opportunities

  • Stronger demand for office equipment and related services in emerging markets such as China and Southeast Asia 
  • Expansion of markets for solutions and services utilizing AI and cloud computing in advanced countries like Japan, where needs are growing for higher office productivity amid a push to increase work efficiency and reform work styles
  • Expansion of the industrial printing market for such as textiles and packaging, and growth in inkjet digital printing in these markets

Risks

  • Decline in the number of pages printed as the digitalization of corporate business processes replaces printing systems
  • Decline in profitability due to tougher competition in office equipment markets in advanced countries

Competitive advantages

  • Excellent customer base leveraging a robust direct sales structure in Japan and the Asia-Oceania region
  • Robust sales capabilities that can help solve the increasingly complex and diverse management issues of customers, as well as a lineup of cloud-based products and supporting document technology for delivering total solutions

◆Review of FY2019/3◆

Consolidated revenue totaled JPY 1,005.6 billion (–4.0% YoY) due to such factors as a reduction in low-profitability parts of the low-end office printer business. Operating income rose sharply to JPY 96.4 billion (11.5 times YoY), mainly reflecting profitability improvements and a positive impact from structural reforms and so on. In the office products field of the office products and printers business, overall sales volume decreased from the previous fiscal year, although the sales were solid for the ApeosPort-VII C /DocuCentre-VII C series consisting of color multifunction devices with enhanced security functions added in December 2018. In the production services business, though the overall number of sales unit fell from the same period of the previous fiscal year, strong sales remained for an on-demand production color printer called the Iridesse™ Production Press especially in Europe and the U.S.. In solutions & services business, overall revenue increased due to new contracts for BPO (Business Process Outsourcing) and solid sales of business-specific solutions.

Office Products & Printers

Revenue JPY 569.1 billion

Principal Products and Services

  • Color/monochrome digital multifunction devices
  • Color/monochrome printers
Office-use full-color digital multifunction<br/>device ApeosPort-VII C5573
拡大
Office-use full-color digital multifunction
device ApeosPort-VII C5573

Key points in FY2019/3 results and major initiatives

  • In the office product field, Overall sales volume declined year on year.
  • Sales were solid for the ApeosPort-VII C / DocuCentre-VII C series consisting of color multifunction devices with enhanced security functions added in December 2018.
  • In the office printer field, low-profitability parts of low-end printers business were reduced.

Production Services

Revenue JPY 123.3 billion

Principal Products and Services

  • On-demand publishing systems
  • Computer printing systems

Iridesse™ Production Press, a color on-demand
publishing system for the printing market

Key points in FY2019/3 results and major initiatives

  • Overall sales volume declined year on year.
  • Strong sales remained for an on-demand production color printer called the Iridesse™ Production Press especially in Europe and the U.S.
  • In January 2019, Fuji Xerox announced the launch of the 11000 Inkjet Press, a high-speed roll color inkjet printer for commercial printing with image quality comparable to that of offset printing. Its sales started from February 2019 in Japan.
  • We aim to realize further growth in this business by expanding the digitalization of the commercial printing.

Solutions & Services

Revenue JPY 261.2 billion

Principal Products and Services

  • Business-specific solutions
  • Managed print services (MPS)
  • Business process outsourcing (BPO)

Key points in FY2019/3 results and major initiatives

  • Revenue increased due to new contracts for BPO (Business Process Outsourcing)and solid sales of business-specific solutions.
  • In February 2019, Fuji Xerox began offering a cloud-based accounts payable management system under partnership with Esker. The system significantly reduces cumbersome operations of processing bills by utilizing AI (artificial intelligence).
  • We aim further growth in the service field by continuously providing services that support customers in diversification of work styles under the new value creation strategy called Smart Work Innovation.

TOPICS

Harnessing AI technology to solve management issues of customers and social issues

Fuji Xerox Co., Ltd. continues to expand the solutions & services business. Up until now, we have provided services using AI and solutions that enhanced connectivity multi-function devices and the cloud. In February 2019, we began offering a cloud-based accounts payable management system under partnership with Esker (France), a leading firm in accounts payable management services. In addition to improving the efficiency of invoice processing, the implementation of this system will shorten the lead time required between application and approval, visualize unpaid amounts and invoices to be processed, and support to strengthen governance.
 We will continue to develop collaboration with various partners like Esker and maintain our long-established and robust customer base, the knowledge and experience we have amassed in working with our customers to improve their office work and our proprietary AI technology in which we have carried out R&D since 1980s. By drawing on these strengths, we expand solutions that support the improving of work efficiency and the creation of new value for customers.